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Refund Policy

Written orders (faxed or by WhatsApp or email) constitute a binding contract and are legally enforceable.

Once an order to the value of R5000 or more has been emailed, Whatsapp'd or faxed, cancellations prior to collection will be subject to a 15% handling and admin fee.

All orders need to be paid for within 10 working days of invoice and if not paid within this time, will be cancelled with the relevant cancellation fees.

Branding will not commence until full payment has been received for COD clients. Any orders not paid for within 10 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied where the invoice value is R5000 or more.

In the case of cancelled orders where layouts have been done, a layout fee of R100 excluding VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless the branding deadline has been indicated to your Account Manager upon placement of order.

For customers who are on account, no cancellation of orders will be accepted once final approval of artwork has been received.

Orders for clients on payment terms may not be cancelled after sitting on our shelves for 10 working days.

Collected/delivered stock may not be returned, unless approved in writing by Management within 48 hours of collection, subject to a 25% handling and admin fee.

Please do not return orders without prior written consent from UBA Corporate Gifts Management. Orders returned without accompanying written consent and corresponding invoice will not be accepted by our returns department.

Once stock of an item that is on special or discontinued has been collected no returns will be accepted, unless said stock is faulty.

Cancellation fees need to be paid before further orders will be processed.

Once stock has been collected/delivered from/by UBA Corporate Gifts, UBA Corporate Gifts has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours.

Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded.

UBA Corporate Gifts cannot accept returns on incorrect items which have already been branded regardless of whether it’s UBA Corporate Gifts's fault or not.

It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale we will issue the refund or credit note.

In the case of stock being sent by courier to regions outside of Johannesburg (i.e. Durban, Cape Town etc), clients have 72 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return on it.

We do not accept returns on discontinued and clearance items.

We do not accept returns or changes to orders for items that need to be assembled – eg. PEN-730

There will no returns on Sanitzers and Face Masks

We thank you for reading our Terms and Conditions.
Should you have any queries, please feel free to contact your Account Manager in this regard.